Email sent June 15, 2015:
Patrick,
Are you the source for tagging questions? This came up
during a Skills Assessment this morning: When tagging a DVD, which is the
correct item type to use—CD/CD ROM or VIDEO? I’ve heard reasons for both.
Thanks,
From Patrick, 6/15/15:
CD/CD ROM
The video designation is technically for VHS tapes, so the
express checkouts view them differently when they detect a video tag. It may tell the customer to go to the front desk to
checkout, because the machine doesn’t want to demagnetize the item if it is a
VHS.
Some of the self checks are set up like this still to send
people to the desk for a video, so I would suggest cd/cd rom. We actually had this issue at another location and we
couldn’t figfure out why in the heck the machine would not check out certain
DVD’s but would check out others.
Finally figured it out.
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