How to Report Missing Newspapers

From Laurie Covington, 12/11:

Please see the information below for information from Gail Ibarra on how to report missing Houston Chronicle issues.  The attachment has the account numbers.

1. Please call the Chronicle at 713-220-7211 to report the missing Houston Chronicle. 
2. Please remain on the line without pressing any prompts to wait for the next available representative. 
3. Give the account number for your location and the address.  [The Kendall account number is  40002369. KL]
4. If you call before 9:00 am you may be able to request redelivery of the missing paper. If redelivery is not possible they will credit the account for the missing paper. 
5. All other papers must be claimed by Central Serials. Please let us know when you have not received papers so we may process the claim.  We may also occasionally have additional copies we can send to your location.

Serials Contacts:

Gail Ibarra

832-393-1610

Gail.ibarra@houstontx.gov

Ethel Holcombe

832-393-1604

Ethel.holcombe@houstontx.gov

Rachel Zamora

832-393-1593

Rachel.zamora@houstontx.gov

Pat Ogea

832-393-1608

Pat.ogea@houstontx.gov